Frequently Asked Questions

About the Product

What is the LUMORA™ Eye Relax?

The LUMORA™ Eye Relax is a premium heated eye massager that combines warm heat therapy, air compression, vibration massage, and Bluetooth audio to relieve eye strain, tension headaches, and fatigue — all in one foldable, rechargeable device.

How do I use it?

Simply unfold the device, put it on like a sleep mask, and press the power button. Choose from the available massage modes to customize your experience. You can also connect via Bluetooth to play music or guided relaxation audio.

Is it safe for daily use?

Yes! The LUMORA™ Eye Relax is designed for daily use. The heat temperature is carefully calibrated to be comfortable and safe for the delicate eye area. We recommend sessions of 15–20 minutes per use.

What massage modes does it have?

• Mode 3 — Relaxation Mode: A soothing combination of warm heat and soft compression designed to melt away eye tension and calm your mind.
• Mode 5 — Stress Relief Mode: A deeper, rhythmic combination of heat, compression, and vibration targeted to release built-up stress and revitalize tired eyes.

Shipping & Delivery

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location — please refer to our Shipping Policy for detailed information.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times will be calculated at checkout.

Orders & Returns

Can I return my order?

Yes! We offer a hassle-free return policy. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order. Visit our Refund Policy page for full details.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly from the carrier's website.

Product Care

How do I clean the LUMORA™ Eye Relax?

Gently wipe the inner lining with a soft, slightly damp cloth. Do not submerge the device in water or use harsh cleaning agents. Allow it to air dry completely before storing.

How do I charge it?

Use the included USB charging cable. A full charge provides up to 3 hours of use. The LED indicator will show when the device is charging and when it's fully charged.

Still Have Questions?

We're here to help! Contact us and our team will get back to you as soon as possible.