Shipping policy

At LUMORAS, we work to process and deliver your order as smoothly as possible. Please review our shipping information below.

1. Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

You will receive an email confirmation after placing your order. Once your order ships, tracking information will be provided when available.

2. Shipping Times

Estimated delivery time is approximately 5–11 business days for many orders. These are estimates only, not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier operations, customs, and other factors.

3. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

4. Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow time for tracking information to update after shipment.

5. Delays and Delivery Issues

LUMORAS is not able to guarantee delivery dates. Delays may occur due to carrier issues, weather, customs procedures, incorrect address information, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help review its status.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

7. Contact Us

For shipping questions or assistance, contact:

Email: rumoras.us@gmail.com